Frequently Asked Questions
We’ve gathered some of the most common questions our customers ask about shopping at Nature Radiance. Whether you’re curious about shipping, returns, or sizing — we’ve got you covered.
1. Where does Nature Radiance ship from?
All orders are processed and shipped from our fulfillment centers. Depending on your location and item availability, your package will be sent via the most reliable carrier to ensure fast and secure delivery.
2. How long will delivery take?
Most orders are shipped within 2–5 business days after payment confirmation. Delivery time typically ranges between 7–15 business days, depending on your destination and local postal efficiency.
3. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also check your order status anytime under My Account → Orders.
4. What payment methods do you accept?
We accept major credit and debit cards, as well as secure payments through trusted gateways. All transactions are encrypted to protect your privacy.
5. Do you offer free shipping?
From time to time, we offer free shipping promotions. Keep an eye on our homepage banners or subscribe to our newsletter to stay updated on ongoing offers.
6. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. After that period, your order may already be in the shipping process. Please contact us at [email protected] for assistance.
7. What is your return policy?
You may return eligible items within 30 days of delivery if they are unused, unwashed, and in original packaging. For detailed return procedures, please see our Refund and Returns Policy.
8. Do you accept exchanges?
Yes. We’re happy to replace defective or incorrectly sized items. Please reach out to our support team with your order number and a brief description of the issue.
9. How do I choose the right size?
Each product page includes a size chart with measurements for reference. We recommend comparing the chart to your favorite-fitting shirt to ensure accuracy before purchase.
10. Are your graphic tees unisex?
Yes! Our designs are made for everyone — bold, expressive, and comfortable. Each tee is unisex with a relaxed fit, suitable for a variety of body types.
11. What materials are your shirts made of?
Most of our apparel is made from premium cotton or soft cotton blends for comfort and breathability. Detailed fabric information is listed on each product page.
12. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary by region. Please check our Shipping Policy for more information.
13. How can I contact your customer service?
You can reach us anytime at [email protected]. We aim to respond within 1–2 business days.